Help Desk Technician
Location: Cape Canaveral, Florida Job ID: 2024-9048 Potential to Telecommute: NoOverview
A 100% employee-owned and operated technology firm, Modern Technology Solutions, Inc. (MTSI) provides high-demand technical expertise in Digital Engineering & Transformation, Space Systems, Unmanned Systems, Flight Test Engineering, Modeling and Simulation, Cybersecurity, and DevOps for advanced defense and intelligence special programs. MTSI delivers first-choice capabilities to solve problems of global importance. We are proud of our proven track record of outstanding service and customer satisfaction.
We work hard to protect our reputation by providing quality technical and programmatic work and employing ethical, honest, and fair business practices. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.
- Full Time
- Level: TS/SCI
- Travel: Minimal (if any)
Success Profile
What makes a successful candidate? See if you have what it takes.
When you join our engineering team, you'll collaborate on some of the most advanced development programs for our Department of Defense (DoD) and intelligence customers. Together as a team, you will typically work on-site with our government customers to go above and beyond to deliver effective solutions. Come and join a 100% employee-owned workplace that encourages you to take control of your career success.
- Collaborative
- Communicator
- Creative
- Curious
- Emotional Intelligence
- Versatile
Our Culture
Since 1993, co-founders have collaborated to put employees first and make our customers successful. When you work at a 100% employee-owned company, you're empowered to think and act like an owner. Whether you're interested in learning new skills or taking your career to the next level, we put our employees first so we can help make your professional goals happen. We believe that by investing in our people, we're investing in our company's future.
PLAN BENEFITS
- Additional source of substantial retirement
income - Employees share in ownership of MTSI without any personal contribution or
investment - Our ESOP is the best way to ensure we
maintain an enduring company - Participants receive both allocations of the annual company contributions and growth in account value as the shares of stock may appreciate
I take pride in watching the contribution
that our people have made toward national priorities.
Phil Soucy
Chairman of the Board
and Co-founder
Own your environment
See what it means to lead the nation’s defense and security.
Benefits
At MTSI, we want our employees to live their best lives – personally and professionally. That’s why we offer employee-driven, industry-leading benefits and compensation, so you can explore and pursue passions. Most full-time employees are eligible for the following benefits:
20 days of PTO
and 10 Holidays per
Year
Deductible
Health Plans
Schedules
Annual Tuition
Reimbursement
Funded Stock
Ownership Plan
Immediate Vesting
Bonus
Opportunity
Mentorship
Programs
Responsibilities
Own Your Future.
Modern Technology Solutions, Inc. (MTSI) is searching for a Help Desk Technician to join our team.
Why is MTSI known as a Great Place to Work?
- Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
- Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
- 100% Employee Ownership: we have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
- Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting
- Semi-annual bonus eligibility (July and December)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual tuition reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
- Track Record of Success: We have grown every year since our founding in 1993
Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.
MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.
For more information about MTSI, please visit www.mtsi-va.com.
Responsibilities:
The Help Desk Technician will assist in developing and maintaining all systems, applications, security and network configurations. Responsible for installing new software releases, system upgrades, installing patches and resolving server and desktop related issues. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Administers unclassified and classified systems. This is a
dual-role position supporting both the Classified and Unclassifed systems. Position most
closely aligns with DoD Cyberspace Workforce Framework (DCWF) Technical Support Specialist/System Administrator/Network Operations Specialist.
Your essential job functions will include but may not be limited to:
- Develop and maintain systems, applications, and network configurations.
- Install software releases, system upgrades, and patches; resolve server and desktop issues.
- Administer both classified and unclassified systems, aligning with DoD Cyberspace Workforce
Framework (DCWF) and DoDM 8140. - Maintain Information Assurance (IA) certifications such as Security+ CE.
- Schedule and perform system maintenance, including patching and antivirus updates.
- Deploy and configure IT equipment: desktops/laptops, printers, networking devices,
telecommunication systems, and secure phones. - Diagnose and troubleshoot Windows and application issues; image systems; track computer
assets. - Administer Active Directory and Cisco Unified Communications Manager (CUCM).
- Implement security standards, procedures, and guidelines.
- Coordinate with customers on system upgrades and hardware consolidation.
- Research technical solutions and collaborate with vendors.
- Terminate, install, and patch network cabling.
Qualifications:
Qualified Candidates Will Have:
- 10 years' experience in systems/network administration.
- Knowledge of computer networking concepts and protocols, and network security
methodologies - Knowledge of risk management processes (e.g. methods for assessing and mitigating risk)
- Knowledge of cybersecurity principles
- Knowledge of cyber threats and vulnerabilities
- Knowledge of specific operational impacts of cybersecurity lapses
- Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a
Service (IaaS), and Platform as a Service (PaaS) - Knowledge of cloud computing deployment models in private, public, and hybrid environments
and the difference between on-premises and off-premises environments - Knowledge of national and international laws, regulations, policies, and ethics as they relate to
cybersecurity - CompTIA Security+ CE Certification (Legacy DoD 8570.01 “IAT II” required)
- Strong Microsoft Windows expertise.
- Proficiency in networking components and protocols.
- Experience with copper and fiber optic cabling.
- Experience in a classified environment.
- Patching and security hardening.
- Knowledge of federal security mandates like RMF, FIPS, and NIST.
- Understanding of DoD IT and cybersecurity requirements.
Education Requirements:
- Bachelor's degree in IT or related field OR 4 more years experience in lieu of a degree.
- CND, GICSP, CASP+ or CCNP-Security certifications
Clearance requirement: Top Secret with SCI (TS/SCI)
#mtsi
#100esop
#defenddifferently
#LI-LS1
MTSI maintains an outstanding work environment that includes competitive compensation, outstanding benefits, the opportunity to be an employee-owner, and challenging work assignments with significant opportunities for advancement/career growth. To be considered for employment opportunities at MTSI, you must complete an online application.
EEO Statement: MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, disability, or any other characteristics protected by law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with MTSI and need special assistance or accommodation to use our website or to apply for a position, please send an e-mail with your request to jobs@mtsi-va.com. Determination on requests for reasonable accommodation is made on a case-by-case basis.
MTSI posts all open positions of employment here on our official website Careers page. MTSI Recruiters will always make direct personal contact with candidates by either speaking directly via telephone call, face-to-face video conference, or in-person, and will never conduct interviews or extend offers of employment via text or using messaging applications. If you believe you may be the victim of employment fraud, we encourage you to contact the Federal Trade Commission (FTC) thru their website: reportfraud.ftc.gov.
Opportunities at MTSI
- System Administrator Huntsville,Alabama 05/17/2024
- Senior Flight Test Engineer Las Vegas,Nevada 05/17/2024
- Senior Cyber Security Engineer / Information Systems Security Engineer (ISSE) Washington,DC 05/17/2024
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