Product Support Analyst

Own Your Future.

Modern Technology Solutions, Inc. (MTSI) is seeking a Product Support Analyst to join our growing team in Huntsville, AL. 

Why is MTSI known as a Great Place to Work?

• Interesting Work:  Our co-workers support some of the most important and critical programs to our national defense and security.  
• Values: Our first core value is that employees come first.  We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry. 
• 100% Employee Ownership: we have a stake in each other's success, and the success of our customers.  It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.  
• Great Benefits - Most Full-Time Staff Are Eligible for: 
  • Starting PTO accrual of 20 days PTO/year + 10 holidays/year
  • Flexible schedules
  • 6% 401k match with immediate vesting
  • Semi-annual bonus eligibility (July and December)
  • Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
  • Up to $10,000 in annual tuition reimbursement
  • Other company funded benefits, like life and disability insurance
  • Optional zero deductible Blue Cross/Blue Shield health insurance plan
• Track Record of Success:  We have grown every year since our founding in 1993

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com.

Responsibilities:

Modern Technology Solutions Inc. is seeking an experienced Product Support Analyst to join our Missile Defense Agency (MDA) Program Office Logistics & Sustainment team. This role is responsible for planning, managing, and coordinating the support and sustainment of an MDA Ballistics Missile Defense System (BMDS). The selected candidate will report to the Senior Sustainment lead to ensure that the BMDS meets operational readiness, reliability, and lifecycle requirements, supporting the mission and maintaining the highest standards of efficiency and effectiveness.

Key Responsibilities:

• Product Lifecycle Management: Oversee the lifecycle sustainment of defense systems, ensuring products are available, reliable, and cost-effective throughout their lifecycle.
• Logistics and Maintenance: Develop, manage, and oversee comprehensive logistics and maintenance strategies to support product availability, including supply chain management, repair processes, and field maintenance concepts.
• Team Leadership: Lead or participate in cross-functional teams in product support initiatives, including coordination with engineering, logistics, operations, and acquisitions departments.
• Stakeholder Coordination: Act as a point of contact for internal and external stakeholders, including contractors, partner organizations and service personnel. Participate in Integrated Logistics Support (ILS) management team meetings, Program Management Reviews (PMRs) and other logistics related meetings.
• Compliance and Quality Assurance: Ensure all product support activities comply with contractual requirements.
• Data Analysis and Reporting: Utilize data analytics to assess support performance, forecast future needs, and make recommendations for improvements. Provide regular updates to senior level civilian and military leadership on product support metrics and outcomes.
• Travel: Requires up to 25% travel CONUS & OCONUS (OCONUS periods may be 30+ days in duration) Note: U.S. Citizenship is required for most MTSI positions.

Qualifications:

• Education: BS/BA in logistics, engineering, business administration, or a related field. A Master’s degree is preferred. Substitution of relevant work experience will be considered
• Experience: Minimum of 10 years of experience in product support, logistics, or maintenance management, with a strong background in military or defense-related systems. Knowledge of DoD Logistics enterprise best practices, policies and procedures. Experience with ACAT II/III acquisitions programs is highly desirable.
• Certifications: Certifications such as Defense Acquisition Workforce Improvement Act (DAWIA) Lifecycle Logistics, Project Management Professional (PMP), or similar are preferred.
• Security Clearance: Requires active DoD Top Secret Clearance with an in-scope SSBI (SCI Eligible)

Key Competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Attention to detail with a focus on quality and efficiency
• Ability to work independently and as part of a team
• Project management and organizational skills

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